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Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

Is shipping included In the prices?
Date Added: Sunday 08 February, 2009
If product name includes 'free shipping', then you will do not need to pay for shipping cost. Free available for every country. For products without ... more info
Why can't I choose my desired courier?
Date Added: Sunday 08 February, 2009
Due to different circumstances in different countries at different time, we have to use our discretion in choosing our courier. All we need from our ... more info
How do I save on shipping?
Date Added: Sunday 08 February, 2009
Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping ... more info
How to ship products to me from kotoys?
Date Added: Sunday 08 February, 2009
If I order products from kotoys , how would you ship them to me? How much would it cost? Will I be able to trace my order? " kotoys currently ships ... more info
Need to contact DHL about your delivery?
Date Added: Sunday 08 February, 2009
Below is the list for your reference of DHL contact numbers for listed countries. Sometimes if there is a delivery problem, our customer service ... more info
TNT contact phone number in main destination countries
Date Added: Sunday 08 February, 2009
Here we list some countrys' TNT contact phone number for your reference,Sometimes if there is any delivery Below is the list for your reference of ... more info
"I am an online seller, can you show me how to shipping
Date Added: Sunday 08 February, 2009
Please log in to your kotoys account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the ... more info


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