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I Can't Log In

Please follow the following instructions:

Check your login details. Your login username is the email address you used for registration.

It might be a problem caused by kotoys system maintenance - Please wait 30 minutes and try again.

Ensure that cookies from www.kotoys are accepted in your browser (Internet Explorer or others).

If nothing works please submit a ticket, our customer service will help you solve it out.

TIP: If you're not sure if the problem is with us or you, please test logging in with a different set of computer, or try different browsers.




If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.

If you have forgotten your password, please go here to get a new password.


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